1. Introduction

Get A Tour is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, and disclose your personal information when you use our services, including our website, mobile applications, and other interactions with us (collectively, the “Services”).  

2. Information We Collect

We collect various types of personal information to provide and improve our Services. This information includes:

  • Contact Information: Name, email address, phone number, postal address.
  • Booking Information: Travel dates, destinations, flight details, hotel reservations, tour bookings, passport information, visa information, frequent flyer numbers.
  • Payment Information: Credit card details, billing address (we use secure payment processors and may not store full credit card details).
  • Account Information: Username, password, preferences, booking history.
  • Demographic Information: Age, gender, nationality (sometimes collected for specific travel requirements).
  • Technical Information: IP address, browser type, device information, operating system, website usage data (cookies, pixels).
  • Communication Data: Records of our communications with you (emails, chat logs, phone calls).
  • Special Categories of Data: In limited circumstances, we may collect sensitive personal information such as health information (e.g., dietary restrictions, accessibility needs) or religious beliefs (e.g., for specific tours). We will only collect this with your explicit consent or as required by law.

3. How We Collect Your Information

We collect your personal information in the following ways:

  • Directly from you: When you create an account, make a booking, contact us, subscribe to newsletters, participate in surveys, or provide feedback.
  • Automatically: When you use our website or mobile applications, we collect technical information through cookies, pixels, and similar technologies.
  • From third parties: We may receive information from our partners, such as airlines, hotels, tour operators, and payment processors, to facilitate your bookings and provide our Services. We may also receive information from social media platforms if you connect your account with us (with your consent).

4. How We Use Your Information

We use your personal information for various purposes, including:

  • Providing and managing our Services: Processing bookings, managing your account, communicating with you about your travel arrangements.  
  • Personalizing your experience: Tailoring our website and offers to your preferences and past bookings.
  • Improving our Services: Analyzing website usage, troubleshooting issues, developing new features.
  • Marketing and advertising: Sending you promotional emails and offers about our Services and those of our partners (with your consent, where required by law).
  • Customer support: Responding to your inquiries, resolving issues, and providing assistance.
  • Security and fraud prevention: Protecting our Services and users from fraud, unauthorized access, and other illegal activities.
  • Compliance with legal obligations: Complying with applicable laws, regulations, and legal processes.
  • Internal business operations: Conducting data analysis, research, and audits.

5. Disclosure of Your Information

We may share your personal information with the following categories of recipients:

  • Service Providers: Third-party companies that provide services on our behalf, such as payment processing, website hosting, data analysis, marketing, and customer support. These providers are contractually obligated to protect your information.  
  • Travel Partners: Airlines, hotels, tour operators, car rental companies, and other travel providers necessary to fulfill your bookings.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.  
  • Legal Authorities: We may disclose your information if required by law, court order, or other legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.  
  • With Your Consent: We may share your information with other third parties with your explicit consent.  

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to Access: You have the right to request access to the personal information we hold about you.  
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.  
  • Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal information under certain circumstances.  
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.  
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.  
  • Right to Object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.  
  • Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.  
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information infringes applicable law.  

To exercise your rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.  

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include [list specific security measures you take, e.g., encryption, firewalls, access controls]. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.  

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our Services, comply with legal obligations, resolve disputes, and enforce our agreements.  

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your country of residence, which may have different data protection laws than your country. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law.  

10. Cookies and Similar Technologies

We use cookies and similar technologies (e.g., pixels, web beacons) to collect information about your browsing activities and preferences. You can manage your cookie preferences through your browser settings. For more information, please see our [Link to your Cookie Policy, if you have one].  

11. Third-Party Links

Our Services may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of these websites and services before providing them with your personal information.  

12. Children’s Privacy  

Our Services are not intended for children under the age of [Specify Age]. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete that information.  

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website or through other appropriate means. Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.  

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:  

Get A Tour, travel@getatour.net, +995593502137.

Important Considerations and Customization:

  • Jurisdiction-Specific Laws: You must ensure your Privacy Policy complies with the data protection laws applicable to your business and your users, such as:
    • GDPR (General Data Protection Regulation): If you have users in the European Economic Area (EEA).
    • CCPA/CPRA (California Consumer Privacy Act/California Privacy Rights Act): If you have users in California.
    • Other local and national laws.
  • Specific Data Collection Practices: Tailor the “Information We Collect” section to the exact data you gather.
  • Specific Data Usage: Be precise about how you use the collected data.
  • Third-Party Services: List all the third-party services you use and how they handle data.
  • Cookie Policy: If you use cookies, you likely need a separate Cookie Policy that provides more detailed information.
  • Data Security Measures: Be specific about the security measures you implement.
  • International Data Transfers: If you transfer data internationally, explain the safeguards you have in place (e.g., Standard Contractual Clauses).
  • User Rights: Clearly explain the rights users have under applicable laws and how they can exercise them.
  • Accessibility: Ensure your Privacy Policy is easily accessible on your website.
  • Legal Review: It is highly recommended to have a lawyer review your Privacy Policy to ensure it is legally compliant and accurately reflects your practices.