Get A Tour – Cancellation Options and Policies

Last Updated: March 27, 2025

We understand that travel plans can sometimes change unexpectedly. This page outlines the general cancellation options and policies associated with bookings made through Get A Tour. Please note that cancellation policies are primarily determined by the individual Service Providers (airlines, hotels, tour operators, etc.) and may vary significantly.

1. General Cancellation Information

  • Service Provider Policies: The specific cancellation policy applicable to your booking will be determined by the Service Provider and will be communicated to you at the time of booking and included in your booking confirmation.
  • Our Role as an Intermediary: We act as an intermediary to facilitate your booking and are bound by the cancellation policies of the Service Providers. We may also have our own administrative fees associated with cancellations.
  • Non-Refundable Bookings: Please be aware that some bookings, particularly discounted fares or special offers, may be entirely non-refundable from the outset. This will be clearly indicated at the time of booking.
  • Time Sensitivity: Cancellation requests must be made within the timeframe specified by the Service Provider’s policy to be eligible for any potential refund.

2. Cancellation Procedures

  • Contact Us Immediately: If you need to cancel or amend your booking, you should contact us as soon as possible by +995593502137 or travel@getatour.net.
  • Written Request: We may require your cancellation request to be submitted in writing, either by email or through our website.
  • Booking Details: When contacting us, please provide your booking reference number and the details of the booking you wish to cancel.
  • Processing Time: Please allow a reasonable amount of time for us to process your cancellation request and for the Service Provider to process any applicable refund. The timeframe for refunds is determined by the Service Provider and may take several weeks.

3. Potential Cancellation Fees

  • Service Provider Fees: Service Providers typically charge cancellation fees, which can vary depending on the type of booking, the time of cancellation, and the specific terms of their policy. These fees may be a percentage of the total booking cost or a fixed amount.
  • Our Administrative Fees: In addition to the Service Provider’s fees, we may charge our own administrative fees to cover the costs associated with processing the cancellation. These fees will be disclosed to you before we proceed with the cancellation.
  • Partial Refunds: If a cancellation is permitted, you may receive a partial refund after the deduction of the Service Provider’s cancellation fees and our administrative fees.

4. Specific Types of Bookings

  • Flights: Airline ticket cancellation policies vary widely depending on the fare class and the airline. Lower-priced tickets are often non-refundable or have significant cancellation fees.
  • Hotels: Hotel cancellation policies can range from allowing free cancellation up to a certain number of days before arrival to charging a fee equivalent to one night’s stay or the entire booking.
  • Tours and Activities: Cancellation policies for tours and activities can vary depending on the operator and the type of tour. Some may be non-refundable within a certain period before the start date.
  • Packages: Cancellation of travel packages may be subject to different terms and conditions, as they often involve multiple Service Providers. Cancelling one component of the package may affect the price or availability of the remaining components.
  • Cruises: Cruise line cancellation policies are typically structured based on the number of days prior to departure, with increasing penalties as the departure date approaches.

5. Amendments to Bookings

  • Similar to Cancellations: Amendments to bookings (e.g., changes to dates, names, or destinations) are often treated similarly to cancellations and may be subject to Service Provider fees and our administrative fees.
  • Availability and Price Changes: Amendments are also subject to availability and may result in price changes based on the new dates or details.

6. Non-Refundable Situations

  • No-Shows: Failure to check in or show up for your flight, hotel, tour, or other booking without prior cancellation will typically result in the booking being considered a “no-show” and no refund will be issued.
  • Expired Tickets/Vouchers: Expired tickets or vouchers are generally non-refundable.

7. Travel Insurance

  • Consider Travel Insurance: We strongly recommend purchasing comprehensive travel insurance that includes cancellation coverage. This may protect you financially if you need to cancel your trip due to unforeseen circumstances covered by the policy (e.g., illness, injury, or certain travel disruptions).
  • Review Policy Carefully: If you have travel insurance, review the policy carefully to understand the terms and conditions, including what is covered and the procedures for making a claim.

8. Force Majeure

  • Circumstances Beyond Control: In the event that a cancellation is caused by a force majeure event (e.g., natural disasters, political unrest, pandemics), the Service Provider’s policies will typically apply. We will assist you in liaising with the Service Provider to explore available options, which may include refunds, credits, or rescheduling, but these are subject to the Service Provider’s discretion.

9. Our Commitment

We will make reasonable efforts to assist you with your cancellation requests and to communicate the Service Provider’s policies clearly. However, we are ultimately bound by the terms and conditions set forth by the Service Providers.

10. Contact Us

If you have any questions about cancellation options or need to request a cancellation, please contact us at:

Get A Tour, +995593502137, travel@getatour.net